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   * [[https://www.logitech.com/en-us/articles/11650|SetPoint]] by Logitech can cause DXLab applications to run slowly    * [[https://www.logitech.com/en-us/articles/11650|SetPoint]] and '''LCore''' by Logitech can cause DXLab applications to run slowly

Applications that can Interfere with DXLab Applications

  • Firewall, antivirus, and other anti-malware applications can cause DXLab applications to start or perform slowly, prevent them from interoperating, or prevent them from accessing the internet. To avoid this, configure your anti-malware applications to consider each of your DXLab applications to be safe.

  • These applications have been reported to slow the startup or execution of DXLab applications, or to cause TCP ports to be reported as "already in use":
    • Akamai NetSession Client significantly slows the startup of DXLab applications; the only known cure is to prevent Akamai NetSession Client from running.

    • BullGuard Firewall can cause DXLab applications to report that TCP ports are already in use

    • Dashlane, a free password manager, can cause DXLab applications to start slowly

    • DropBox can cause DXLab applications to run slowly

    • Flow, an application included in HP computers with a Conexant audio chipset, can autonomously but silently mute soundcard microphone inputs by enabling its mute all microphones option.

    • Kaspersky Antivirus can disconnect SpotCollector's spot sources, changing their status indicators from green to yellow

    • MalwareBytes, when configured for continuous monitoring, has been reported to cause significant slowdowns; however, one-time scans are not problematic

    • Nero Video Downloader and Video Downloader Ultimate can cause DXLab applications to run slowly

    • Norton Security has been reported to cause significant slowdowns

    • PiP Anywhere by TODO can cause DXLab applications to start slowly

    • SetPoint and LCore by Logitech can cause DXLab applications to run slowly

To determine whether an application being automatically started by Windows is interfering, boot windows into "Safe Mode with Networking" as described below. If booting Windows into Safe Mode with Networking and then starting the affected DXLab applications eliminates the slow startup and slow performance, enables interoperation, or restores access to the internet, that's a strong indication of interference by one of the applications that Windows is configured to automatically start when booted normally. Note that when Windows is booted into Safe Mode with Networking, device drivers are not loaded, so Commander won't be able to communicate with your transceiver(s) and DXView won't be able to communicate with your antenna rotator.

Booting Windows into Safe Mode with Networking

A DXLab application that starts up promptly in Safe Mode with Networking but takes much longer to start up when Windows has been booted normally indicates that one of the applications or services by automatically started by Windows is responsible for the behavior.

  • To boot Windows 2000, NT, Vista, XP, 7, or 8 into Safe Mode with Networking, follow these instructions

  • To boot Windows 10 into Safe Mode with Networking, follow these instructions

Determining Which Applications are being Started Automatically by Windows

To determine what applications Windows is configured to automatically start when Windows is booted normally,

  • on Windows 10, start the Windows Task Manager and select its Startup tab

  • on previous versions of Windows, start MSConfig; in the System Configuration Utility window that appears, select the Startup tab

To determine the functionality and provenance of an application that Windows is configured to automatically start, see this searchable database .

Finding the Culprit

To identify which of several possible applications is interfering,

  1. disable the automatic startup of all applications, and reboot Windows; confirm that no interference is present
  2. enable the automatic startup of one of the previously automatically-started applications, and reboot Windows
    • if no interference is present, repeat step 2
    • if interference is present, the last enabled application is the culprit

You can use the Startup tab in Microsoft's MSConfig tool to enable and disable startup applications.

Configuring an Anti-malware Application to Consider Each of your DXLab Applications to be Safe

  1. read the documentation for the anti-malware application
  2. if the documentation doesn't provide a sufficient explanation, contact the help desk of the anti-malware application's provider
  3. if you are unable to obtain timely assistance from the help desk, consider switching to a more competent anti-malware application provider


Post a question or suggestion on the DXLab Discussion Group

Installing DXLab Applications

Getting Started with DXLab

ApplicationInteference (last edited 2019-06-15 16:38:14 by AA6YQ)